Legal Notice

PURPOSE AND GENERAL

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website www.texgraf.com (hereinafter “the Website”), of which TEXGRAF, S.L. (hereinafter “The Holder”) with CIF B59451203 and address at C/ Apolo, 24, 08228 Terrassa, Barcelona, is the owner.

Through its website https://theartofribbon.com/, The Holder provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, persons wishing to benefit from its services must have the status of “Client”, which is acquired by completing the registration form and following the steps that the Owner subsequently communicates via email. The condition of Client implies adherence to the Terms of Use, the version published at the time of accessing the Website.

In any case, there are pages of the Web Site accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users who access these parts of the Web Site agree to be subject to the terms and conditions contained in these General Conditions, to the extent that it may be applicable to them.

PRODUCT INFORMATION

The information given on each product, as well as the photographs, descriptions or videos related to them and the trade names, trademarks or distinctive signs of any kind contained in the website of the Holder, are displayed on the following page https://theartofribbon.com/ truthfully and with intellectual property rights and copyright.

PRICES

All prices of the products shown on the website include VAT and any other taxes that may apply. Shipping costs are included for orders over 23,60€. For orders that do not meet these conditions the shipping cost is 4€, always within the Iberian Peninsula.

AVAILABILITY

The Holder informs the Customer that the number of available units is kept up to date with the stock in warehouse and availability by our suppliers. In no case shall The Holder intentionally offer for sale more units than it has available or the supplier has reserved for it.

The Holder shall make every effort to satisfy all its Customers in the demand for the products. However, on occasions, and due to causes that are difficult to control such as human error or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order placed by the Contractor to satisfy the Customer’s orders. In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to unavailability does not entitle to cancellation of the entire order. If as a result of this cancellation the customer wants to return the delivered product, he/she must follow the stipulations in the Return section.

PAYMENT

The Customer agrees to pay at the time the order is placed. The initial price shown on the Web site for each of the products offered will be increased by the relevant shipping costs. In any case, these rates will be previously communicated to the Customer before formalizing the purchase.

The Customer must pay the amount corresponding to his order by credit or debit card.

The Customer must notify The Holder of any undue or fraudulent charge on the card used for purchases, by email or telephone, as soon as possible so that he/she can take the appropriate steps.

ORDER CANCELLATION

The Holder will accept order cancellations when requested prior to shipment of the order. To make a cancellation, please send an e-mail to texgraf@texgraf.com.

DEADLINES, PLACE OF DELIVERY AND LOSSES

1. Product delivery
The Holder undertakes to deliver the product in perfect condition to the address indicated by the Customer on the order form. In order to optimize delivery, we kindly ask the Customer to indicate an address to which the order can be delivered during normal business hours.

The Holder shall not be liable for any errors caused in the delivery when the delivery address entered by the Customer in the order form does not correspond to reality or has been omitted.

1. Delivery Time
Shipments will be made through a courier company. The order placed by you will be delivered within a maximum of 7 working days in national territory (Peninsula) from the confirmation of the order. Although the usual delivery time usually ranges between 48 – 72 HOURS.

These time frames are averages, and therefore an estimate. Therefore, it is possible that they may vary due to logistical reasons or force majeure. In case of delays in deliveries, the Holder shall inform its customers as soon as it becomes aware of them.

Each delivery is considered to have been made from the moment in which the carrier makes the product available to the Customer.

In the event of delays in the delivery of orders attributable to The Holder, the Customer may cancel his order in accordance with the procedure described in the Section “Return”. Delays in delivery shall not be considered in those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered for reasons attributable to the Customer.

TEXGRAF ships throughout Spain but only to the Iberian Peninsula.

Once the order leaves our warehouse, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.

For security reasons, The Holder will not ship any order to PO Boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and his address.

III. Delivery Data, Missed Deliveries and Lost and Found
If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. The Holder contracts, as part of the courier delivery service, the performance of a series of follow-up actions aimed at ensuring that the delivery takes place.

If delivery has not been arranged 7 working days after the delivery of the order, the Customer shall contact the Holder. If the Customer does not do so, the order will be returned to our warehouses after 10 working days from the delivery date and the Customer will be responsible for the shipping costs and the cost of returning the goods to their origin, as well as any associated handling fees.

If the reason for non-delivery is a lost package, our carrier will initiate an investigation.

Diligence in delivery
The Customer shall check the good condition of the package with the carrier who, on behalf of the Holder, delivers the ordered product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been checked, the Client detects any incident such as a blow, breakage, signs of having been opened or any damage caused by the shipment, the Client undertakes to notify The Holder via email as soon as possible, within 24 hours of delivery.

RETURN

1. Return procedure
All products purchased on the Website may be returned and refunded, provided that the Customer communicates to The Holder its intention to return the product(s) purchased within a maximum period of up to 14 calendar days from the date of delivery and that the rest of the conditions set forth in this section are met.

The Holder will only accept returns that meet the following requirements:

The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
The shipment must be made using the same box in which it was received to protect the product. In the event that the box with which it was delivered cannot be used, the Customer must return it in a protective box so that the product arrives at the Holder’s warehouse with the maximum possible guarantees.
A copy of the delivery note must be included inside the package, marking the returned products and the reason for the return.

If the reason for the return is attributable to The Holder (the product is defective, not the one ordered, etc.), the amount of the refund will be reimbursed. If the reason is other, the cost of the return expenses will be charged to the customer.

To proceed with a return, the following steps must be followed:

Inform texgraf@texgraf.com that you want to return a product within 14 calendar days of receipt.
The Holder will inform the customer of the address to which the product should be sent.
The customer must send it by a courier company of his choice. The return must be paid by the customer.
Inform the courier company used, date and time of return.

1. Refunds to the CUSTOMER
The return of products will result in a refund equal to the cost of the returned products minus the cost of the return service.

Only in the event that the delivered product is defective or incorrect, the Holder shall also reimburse the Customer for the corresponding shipping costs.

Refunds and partial cancellations will result in partial refunds.
The Holder will manage the return order under the same system that was used for the payment within 3 days from the confirmation of arrival of the returned order at the warehouse. The application of the refund to the Customer’s account or card will depend on the card and the issuing entity.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The Proprietor holds all rights to the content, design and source code of this website and, in particular, including but not limited to, the photographs, images, text, logos, designs, trademarks, trade names and data included on the Web.

Customers and Users are advised that such rights are protected by current Spanish and international legislation on intellectual and industrial property.

It is expressly forbidden to reproduce all or part of this website, or any of its contents, without the express written permission of the Owner.

It is also strictly forbidden the copy, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that involves an infringement of the Spanish and/or international regulations in force regarding intellectual and/or industrial property, as well as the use of the contents of the Website without the prior express written authorization of The Holder.

The use of the contents of the web domain is only authorized for informative and service purposes, provided that the source is cited or referred to, and the user is solely responsible for the misuse of the same.

ACCESS AND STAY ON THE WEB. OUR CONTENTS

Customers and Users are fully responsible for their conduct, when accessing the information on the Web, while browsing the same, as well as after having accessed. As a consequence, Customers and Users are solely responsible for:

The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the Web, whether or not developed by the Holder, published or not under its name in an official manner.
As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or in any way damage, disable or impair the Web or its services or prevent normal enjoyment by other users.

The Holder informs that it does not guarantee:

That access to the Web and/or linked Websites is uninterrupted or error-free.
That the content or software to which the Clients and Users access through the Web or the linking Webs does not contain any error, computer virus or other elements in the contents that can produce alterations in their system or in the electronic documents and files stored in their computer system or cause any other type of damage.
The use that Customers and Users may make of the information or content of this Web or linked Webs for their personal purposes.

The information contained in this Web page must be considered by Clients and Users as informative and orienting, both in relation to its purpose and its effects, for which reason:

The Owner does not guarantee the accuracy of the information contained in this website and therefore assumes no responsibility for any possible damage or inconvenience to Users that may result from any inaccuracy on the Web.

OUR RESPONSIBILITY

The Holder assumes no liability whatsoever arising from, including but not limited to:

For the use that Customers or Users may make of the materials of this Web or linked websites, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the contents of the Web or of third parties.
For possible damages to Clients or Users caused by a normal or abnormal operation of the search tools, the organization or location of the contents and/or access to the Web and, in general, of the errors or problems generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.
Of the contents of those pages to which Clients or Users may access from links included in the Web, whether authorized or not.
The acts or omissions of third parties, regardless of the fact that these third parties may be linked to the Holder by contract.
Access by minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of children or minors in their care or install any of the tools to control the use of the Internet in order to prevent the sending of personal data without the prior authorization of their parents or guardians.
Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and/or linked websites, nor shall it be liable, therefore, for any damages and prejudices suffered by Customers or individual and/or collective Users as a result of such communications and/or dialogues.

The Holder shall not be liable in any case when they occur:

Errors or delays in accessing the Website by the Customer when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, acts of God or force majeure and any other unforeseeable contingency beyond the good faith of the Holder.
Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the services of the Web site are constantly operational.
Errors or damages caused to the website due to an inefficient and bad faith use of the service by the Customer.
Non-operability or problems with the email address provided by the Customer to send the order confirmation.

In any case, the Contractor undertakes to solve the problems that may arise and to provide all necessary support to the Customer to reach a quick and satisfactory solution to the incident.